Terms of Service

1. Who we are and what these terms cover

Nivasik is a hotel operations platform operated by Anmol Dhamija, a sole proprietor based in India ("Nivasik", "we", "us"). These Terms of Service ("Terms") govern your use of the Nivasik platform, including the admin panel, staff dashboard, guest portal, mobile apps, and related services (together, the "Service").

By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if you are acting for a hotel or other business, on behalf of that business (the "Customer" or "you"). If you do not agree, do not use the Service.

3. Subscriptions and payment

The Service is offered on subscription plans billed monthly or annually. Current plans and prices are as published on our pricing page, which forms part of these Terms. We may change prices for future billing periods with reasonable advance notice; changes never apply retroactively to a period you have already paid for.

• Billing. Fees are payable in advance for each billing period (monthly or annual, as selected).
• Trials and free plans. Free plans and trials are provided as described on the pricing page and may be modified or withdrawn at any time.
• Taxes. Prices exclude applicable taxes (such as GST), which are added where required.
• No refunds. Except where required by law, fees already paid are non-refundable.

4. Your account and acceptable use

You are responsible for the accuracy of the information you provide, for keeping login credentials confidential, and for all activity under your accounts, including staff accounts you create. You agree not to misuse the Service — for example, by attempting to breach its security, interfering with its operation, using it to send unlawful content, or reselling it without our written permission.

5. Service availability — "as is"

The Service is provided "as is" and "as available". We make reasonable efforts to keep the Service available and to fix problems promptly, but we do not guarantee any specific uptime percentage, and we do not warrant that the Service will be uninterrupted, error-free, or free of delays. Scheduled maintenance, third-party outages (hosting, messaging, telephony, push-notification providers), and events beyond our control may cause interruptions.

6. Your data

The hotel owns its data. All operational data you and your guests submit through the Service — tickets, requests, staff records, configuration — belongs to you, the Customer. We process it only to provide the Service, as described in our Privacy Policy.

Export. You may request an export of your data at any time by writing to support@nivasik.com, and we will provide it in a common machine-readable format within a reasonable time.

7. Non-payment, termination, and data retention

• Non-payment. If fees remain unpaid after the due date, your account may be placed in a read-only lockout: you can view existing data but cannot create or update tickets until payment is made.
• Termination by you. You may cancel at any time; cancellation takes effect at the end of the current billing period.
• Termination by us. We may suspend or terminate access for material breach of these Terms, with notice where practicable.
• Data after termination. After termination or expiry of your subscription, we retain your data for 90 days so you can export it or reactivate. After 90 days, the data is permanently deleted.

8. Limitation of liability

To the maximum extent permitted by law:

• Liability cap. Our total aggregate liability arising out of or relating to the Service, whatever the legal basis, is limited to the total fees you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
• No consequential losses. We are not liable for any indirect, incidental, special, punitive, or consequential losses — including lost profits, lost revenue, lost bookings, loss of goodwill, or loss of data — even if we were advised such losses were possible.
• Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud.

These limits reflect the allocation of risk between us and are an essential basis of the bargain: the Service is priced as an operations-coordination tool, not as a safety-critical system (see Section 2).

9. Intellectual property

We own the Service — its software, design, and branding. You receive a limited, non-exclusive, non-transferable right to use it during your subscription. You keep all rights in your own data (Section 6).

10. Changes to these Terms

We may update these Terms from time to time. For material changes we will give you reasonable advance notice (for example, by email or an in-app notice). Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

11. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory law to the contrary, the courts of India have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service. We encourage you to contact us first at support@nivasik.com — most issues can be resolved informally.

12. Contact

Anmol Dhamija (sole proprietor) · India
Email: support@nivasik.com