Grievance Redressal

Last updated: 5 March 2026

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, CivicRate has appointed a Grievance Officer to address user complaints and concerns.

Grievance Officer

CivicRate Grievance Cell

Grievance Officer

Email:	support@civicrate.in
Working Hours:	Mon-Fri, 10:00 AM - 6:00 PM IST

Types of Grievances

Data Privacy

Concerns about personal data processing, rights under DPDP Act

Content Issues

Defamatory content, incorrect data, offensive comments

Legal Complaints

Court orders, legal notices, IP violations

Technical Issues

Platform bugs, security vulnerabilities, access issues

How to File a Grievance

Send an email to support@civicrate.in with:

Your full name and contact email
Description of the grievance with specific URLs (if applicable)
Supporting evidence (screenshots, documents, court orders)
What resolution you are seeking

Response Timeline

Acknowledgment: Within 24 hours of receiving the grievance

Investigation: Within 7 days of acknowledgment

Resolution: Within 15 days of receiving the grievance (as required by IT Rules 2021)

Escalation

If you are not satisfied with the resolution:

You may escalate to support@civicrate.in for review by external legal counsel
You retain all rights to approach the appropriate court of law
For data protection grievances, you may approach the Data Protection Board of India under the DPDP Act 2023

Legal Compliance

This grievance mechanism is established pursuant to Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with Section 79 of the Information Technology Act, 2000. CivicRate complies with all applicable Indian laws including the Digital Personal Data Protection Act, 2023, and the Bharatiya Nyaya Sanhita, 2023.